Surgo Surgical Supply believes customer service is the most important aspect of our business. They believe strongly in convenience, cost-effectiveness, and accessibility of information.
Surgo Surgical Supply has been one of the leading Canadian national distributors of medical products since the late 1960s. Over the years they have shipped millions of parcels. Their customers have come to depend on their speed of service, quality, and reliability. They offer a lowest price guarantee, Air Miles, and an amazing customer experience. They validate themselves not by the number of orders they're are given but rather by the praise and compliments given to them by our customers.
Customer Service is everything! Ease of ordering, bill payment, order tracking and accessibility of information are crucial components of a successful customer partnership. We put our trust in EvolutionX and it has exceeded our expectations in every respect.
EvolutionX is our first eCommerce system, and we went live in 2019. In selecting the platform, we were impressed with how intuitive the solution is to operate. The built-in Product Information Management capabilities enabled us to set up and manage our catalog without investment in a separate PIM platform.
ES Tech Group introduced us to its partner, nChannel, and together they facilitated the integration with our ERP system. The rich marketing, merchandising, and SEO capabilities have enabled us to grow business with existing accounts and also reach a vast number of new customers.
When the COVID pandemic hit in February our order volume and sales spiked 1000% in less than one week, and EvolutionX didn’t miss a beat! Their Customer Success Team is outstanding, and we continue to get new features every month.
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